1. Orders

How can I place an order?
To place an order, simply browse our catalogue, select the products you wish to purchase and add them to your cart. Then, follow the instructions to complete the payment process.

Can I modify or cancel my order after I have placed it?
If you need to modify or cancel your order, please contact us as soon as possible through our customer service. We will do our best to help you, but please note that if the order has already been shipped, we will not be able to make changes.

2. Shipping

What are the shipping methods available?
We offer several shipping methods, including standard and express. Shipping details and costs will be calculated during checkout, depending on your location and the option you choose.

How long will it take to get my order?
Delivery time varies depending on the shipping method selected and your location. Standard shipments generally take 3-12 business days, while express shipments may take 1-7 business days.

3. Returns and Refunds

What is your return policy?
We accept returns within 30 days of receiving your order. Products must be in their original and unused condition. To initiate a return, please contact us.

How will I receive my refund?
Once we receive and process your return, we will issue the refund via the original payment method. Depending on your bank, the process may take between 2-10 business days.

4. Payment Methods

What payment methods do you accept?
We accept various forms of payment, including credit and debit cards (Visa, MasterCard, American Express), PayPal and bank transfers.

Is it safe to use my credit card on your website?
Yes, we take security very seriously. We use SSL encryption technology to protect your personal and payment data.

5. Accounts and Subscriptions

How can I subscribe to your newsletter?
You can subscribe to our newsletter by entering your email in the subscription form at the bottom of our website. You'll receive updates on new products, special offers and more.

6. Products

Are the products you offer original?
Yes, all our products are 100% original and come from authorized distributors.

How can I know more details about a specific product?
On each product page you will find a detailed description, specifications and, in some cases, reviews from other customers. If you have any further questions, please do not hesitate to contact us.

7. Customer Service

How can I contact you if I have more questions?
You can contact us through our contact form on the website, by sending us an email at shoppendvibes@gmail.com , or by calling us at the customer service number available on our site.

What are your customer service hours?
Our customer service team is available Monday through Friday, 9:00 am to 6:00 pm (local time).